Service & repair
Citymate repair & service
Citymate is a go-to brand for short hops around town. Ridden every day, folded and unfolded constantly and often caught in the rain, these scooters have one best friend: regular maintenance. From tyres to brakes, charging to electronics, we take care of whatever’s bothering yours.
- Diagnostics
- Free
- Models
- All models
- First service
- Before every ride
- Mail-in service
- Nationwide
CITYMATE
Common faults
Problems we see in the garage, and how we fix them.
Models we service
We service every model from this brand. Just mention yours on the booking form.
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Fault 01
Charging and battery problems
Not charging or draining fast can come from the charger, the port, the BMS or the cells. We work from measurements, not guesswork.
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Fault 02
Punctures
Small pneumatic tyres puncture easily at low pressure. A tyre change, the correct pressure and tyre sealant keep the problem down.
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Fault 03
Brake adjustment
On cable brakes, cable stretch and pad wear lengthen your braking distance. Adjustment and replacement bring back a safe stopping distance.
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Fault 04
Water and moisture damage
Riding in the rain and pressure washing lead to oxidised connectors and controllers. Don’t switch on a wet scooter before it has dried out — bring it to the garage.
CITYMATE
Maintenance schedule
Write it in your service log: a scooter that sticks to these intervals won’t leave you stranded.
Intervals may need to be shorter depending on how hard it’s used, rider weight and road conditions.
| When | What gets done |
|---|---|
| Before every ride |
|
| Weekly |
|
| Monthly · ~500 km |
|
| Every 6 months · ~1,000 km |
|
CITYMATE
What we do on this brand
- Mechanical diagnostics & maintenance ₺400 – ₺900 Estimated
- Battery repair & reconditioning ₺1,500 – ₺8,000+ Estimated
- Tyre replacement & repair ₺350 – ₺750 Estimated
- Motor repair & bearing replacement ₺800 – ₺2,000 Estimated
- Brake service, pads & hydraulic fluid ₺200 – ₺600 Estimated
- Custom mods & power upgrades Priced per project
FAQ
Common questions about CITYMATE
01 My Citymate scooter got caught in the rain and now it won’t work. What should I do?
02 Can you get parts for Citymate?
03 How often should I have it serviced?
04 Do you charge for diagnostics?
05 How does mail-in service work?
Free diagnostics
CITYMATE owners, the garage is open.
Diagnostics are free. Book an appointment or send it in by courier.