Teverun: 2-year manufacturer’s warranty
Teverun electric scooters are sold in Türkiye with a 2-year manufacturer’s warranty; the battery and electronic components are covered by the warranty. Warranty claims, spare parts and maintenance services are handled by Storm Garage.
[Whether the warranty coverage applies throughout Türkiye or only in certain regions, and the periods for individual parts, will be added once confirmed with Teverun Türkiye.]
Segway and other brands
Segway products purchased from Storm Garage are covered by a 2-year official warranty. For products of other brands, the manufacturer’s or importer’s terms stated in the warranty certificate apply.
[Details of the official organisation that handles Segway warranty processes will be added.]
Service labour warranty
The repair and maintenance work we carry out is covered by a labour warranty of [X] months, depending on the type of work. Replaced parts are subject to their own manufacturer’s warranty. The warranty period and coverage are stated in writing on the service form.
Circumstances that void the warranty
Faults and damage resulting from the following are not covered by the warranty:
- Misuse such as accidents, falls, impacts and jumping off kerbs
- Repairs, opening and tampering by unauthorised persons
- Water damage: an IPX rating does not mean waterproof; damage resulting from pressure washing, riding into standing water and riding in the rain for long periods
- Removal of the speed limit, and software and hardware modifications
- Racing, track, rental and commercial use
- Exceeding the maximum load capacity and carrying two people
- Use of non-genuine chargers or spare parts
- Failure to carry out scheduled maintenance
- Normal wear and tear on wear parts such as tyres, inner tubes, brake pads and discs, and grips, as well as cosmetic scratches
Warranty process
- Bring your device to one of our branches with your invoice or warranty certificate, or message us on our WhatsApp line and ship your device to us.
- Diagnostics are carried out and you are informed whether the fault is covered by the warranty.
- Repairs covered by the warranty are carried out free of charge. For work not covered, we first obtain your approval of the price.
- Your device is handed back to you at the branch or shipped back to you.
Under the Warranty Certificate Regulation, the maximum repair period is 20 working days, and the time spent on repair is added to the warranty period.
About performance projects
Performance work such as speed-limit removal and power upgrades may end the manufacturer’s warranty. You will be informed in writing before any such work is carried out. The legal speed limit on public roads is 25 km/h; performance modes are for closed-track and private-land use only.
Statutory rights
These terms do not limit your rights under Law No. 6502 on Consumer Protection and the related legislation.