14-day right of withdrawal
For distance sales, you can exercise your right of withdrawal within 14 days from the day on which you receive the product, without giving any reason and without paying any penalty.
- Send your notice of withdrawal to info@stormgarage.com.tr within 14 days, together with your order number.
- We will send you the return shipping details for our contracted carrier [shipping company].
- Send the product within 10 days of your notice, together with its box, accessories and invoice.
- The product is inspected when it reaches us.
- The price of the product is refunded within 14 days of the date on which your notice of withdrawal reaches us, using the payment method you used.
Return conditions
- You may examine the product as you would in a shop. Use on public roads, added mileage and fitting marks may reduce its value; you may be liable for this loss.
- The charger, keys/cards, user manual, warranty certificate and all accessories must be complete.
- For large and heavy products such as electric scooters, contact us before sending a return; suitable packaging and transport will be planned together.
Cases in which the right of withdrawal does not apply
- Products personalised at your request: custom builds, paintwork, personalised modifications and settings
- Products whose protective packaging has been opened and whose return is not appropriate for health and hygiene reasons
- Servicing, repair, fitting and setup services whose performance has begun with your approval
- Other cases listed in Article 15 of the Distance Contracts Regulation
Defective products and exchanges
If the product turns out to be defective, under Article 11 of Law No. 6502 you may choose one of the following rights: withdrawal from the contract, a price reduction in proportion to the defect, free repair, or replacement with a non-defective equivalent. For faults covered by the warranty, see the Warranty Terms page.
Damaged delivery
If the shipping package is damaged, we recommend that you have the carrier’s staff draw up a damage report and that you photograph the package before accepting it. Report the situation to info@stormgarage.com.tr as soon as possible.
Costs and refund payment
For returns made with our contracted carrier, the shipping fee is borne by Storm Garage. Credit card refunds reach your account depending on the bank’s processing times; for purchases in instalments, the refund may be made in instalments, depending on the bank’s practice.
[Refund conditions for pre-order deposits will be added here.]