Teverun warranty desk
Teverun warranty claim
Gather your serial number, invoice and complaint, and create your claim in two minutes. As the official authorised service centre, we reply within 3 days.
Warranty desk
Claim form
Four sections, two minutes. Required fields are marked with an asterisk.
Demo claim: for now the form isn’t sent anywhere; you send us the resulting summary on WhatsApp. Your invoice file never leaves your device.
Warranty process
What happens next?
Know how the warranty works from the start: what happens at each stage, how long it takes and what we need from you.
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01 / 06
Claim
- You
- Fill in the form or message us on WhatsApp: serial number, invoice and a short description of the problem.
- Us
- We log your claim and note the scooter’s model and purchase date.
Online or at the garage
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02 / 06
Pre-check
- You
- If you have a video or photo of the fault, send it; it speeds things up.
- Us
- We check the invoice and serial number and take a first look at whether the problem is covered by the warranty.
Reply within 3 days
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03 / 06
Diagnosis
- You
- Bring the scooter to the garage or ship it to us.
- Us
- The scooter goes on the bench: battery, controller, motor, wiring harness. If something turns out not to be covered, we talk to you before any work starts.
In the garage, on the bench
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04 / 06
Repair & parts
- You
- Sit tight. If you’re curious, ask — we’ll answer.
- Us
- Genuine parts come off the shelf. If a part isn’t in stock, we tell you the lead time up front.
10% parts in stock
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05 / 06
Testing
- You
- Nothing. This part’s on us.
- Us
- Post-repair road test and checks: brakes, suspension, electronics, error logs.
Pre-handover check
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06 / 06
Handover
- You
- Collect your scooter or wait for the courier.
- Us
- We walk you through everything we did, one by one, and hand the scooter back ready to ride.
Average ~1 week
Not covered
Three things void the warranty.
The manufacturer’s warranty covers faults that come from production. These three situations fall outside it; knowing them up front saves surprises.
- 01
Accidents and impacts
Damage from falls, collisions and impacts isn’t covered by the manufacturer’s warranty. We repair accident damage as paid work, with genuine parts.
Accidents and impacts: Not covered
- 02
Unauthorised repairs
A scooter opened or repaired outside an authorised service centre loses its warranty. If you’re having work done on a scooter that’s still under warranty, ask us first.
Unauthorised repairs: Not covered
- 03
Water damage
Ratings like IPX6 mean water-resistant, not waterproof. Pressure washing, puddles and long rides in a downpour kill electronics; water damage is not covered by the warranty.
Water damage: Not covered
If it got wet
Don’t switch it on, don’t plug it in. Let it dry out and bring it in for a check.
Thinking about modding?
Performance builds can affect your warranty. We talk openly about the impact first, then we start.
Custom buildsFrequently asked
Teverun and warranty
01 How long is the warranty on Teverun scooters?
02 What voids the warranty?
03 Do you keep Teverun spare parts in stock?
04 Will modifications void my warranty?
05 Is Storm Garage an authorised Teverun service centre?
06 How do I make a Teverun warranty claim?
07 What happens if my warranty has expired?
08 Can I ship my Teverun to you for service?
Got a Teverun?
This is your garage.
Running-in, maintenance, parts, warranty. Book an appointment or message us; leave your Teverun in hands that know it.